Nextiva Review 2023




Nextiva offers VoIP phone service plans suitable for businesses and call centers ranging from small to large. The phone service is highly reliable and efficient and you get useful features beyond voice calling on every plan. Nextiva also offers platforms for sales, service, and remote workforce management. It’s one of the most versatile VoIP service providers and, thanks to the many plans available, it’s an ideal choice for most businesses. 



Compare Nextiva to The Best VoIP Phone Services


When it comes to versatility, Nextiva wins out over other VoIP phone services.


Suitable for everything, from small businesses with just a few users; to large enterprises with many departments.


Nextiva delivers a suite of services that rivals anyone else in the space. You can wield the platform and its features to help with client relationship management, remote work, call centers, and more.


While there are plenty of benefits to Nextiva, there are also plenty of other VoIP phone services to choose from. Our review of the best VoIP phone services highlights all of the information you need to know about each option. We thoroughly researched each service to determine what type of business or situation it’s best for. See all of our top picks.


Nextiva: The Good and The Bad 


Nextiva is more than a standard VoIP service. It’s an all-in-one business communications provider, complete with video conferencing, team chat and collaboration tools, faxing, and much more. 


Highlights of the phone service include a 99.999% uptime and 24/7 customer support. Call porting allows businesses to use their current phone numbers (in most cases). 


The business phone plans include more than 45 features for enhanced performance and ease of use. Unlimited nationwide calling, voicemail-to-email, free phone numbers, and online faxing can support businesses of all sizes. Nextiva also migrates existing business plan phone numbers for free. 


Businesses can choose to use their current VoIP phones or buy or lease phones from Nextiva. All Nextiva phones come pre-configured, allowing for instant use. 


An array of sales and service tools are designed to support sales, marketing, and customer service teams. Call pop, for example, instantly display the essential information for each customer as they call, facilitating more effective calls. There’s even a built-in CRM that holds it own against other standalone solutions, meaning you can truly unify your customer-centric efforts.


The Nextiva mobile app for cell phones and desktops ensures that employees can stay connected no matter where they’re located. Nextiva even offers Cospace, a remote workforce management tool that can replace other third-party apps like Slack. 


In short, Nextiva serves as a centralized, all-encompassing business solution. A business that chooses Nextiva will enjoy a whole host of tools and programs that work together efficiently. There’s no need to worry about integrations and jumping back and forth between different platforms throughout the workday. This can also make for financial savings. 


Nextiva’s pricing structure is somewhat complicated, and its prices are higher than standard (but more basic) VoIP service. Businesses may save money by carefully monitoring their number of users and opting for longer contracts, which carry lower charges.


The Good 


Highly Reliable Service: Nextiva reports a 99.999% uptime and states that the service had no reported outages in 2019 or 2020. This uptime rate is impressive, and the lack of outages indicates that Nextiva offers the performance and reliability that businesses demand. VoIP service outages mean lost profits and leads for businesses, so Nextiva’s reliability is an encouraging benefit. 


Excellent Customer Support: Nextiva offers 24/7 customer support, ensuring a business will never be without assistance, so issues can be promptly addressed. This customer support comes standard with even the lowest-priced Essential plan.  


Quality Training: Not only does Nextiva offer training to help employees learn the technology, but it offers that training in multiple forms. A business can opt for on-premises, one-on-one training for a highly detailed experience. Alternatively, a company can choose to complete training webinars, receiving that same detailed guidance via a remote delivery. 


Cospace: Rather than rely on tools like Slack, Nextiva users can enjoy Cospace. Designed for remote teams, this workplace management tool keeps team members connected and includes screen sharing, messaging, file uploads, and more. Team members can stay connected and engaged with Cospace throughout the day for increased efficiency.


Service and Sales Tools: Beyond basic VoIP service, Nextiva offers valuable service and sales tools to help businesses streamline and improve their work efficiency and quality. Service tools like Call Pop instantly provide essential caller details on the computer screen as a call comes through, preparing the service representative to have a quality, efficient conversation. Sales tools like the Sales Pipeline CRM keep important details in a central location, allowing teams to work together to ensure leads receive proper follow-ups, increasing their conversion chances.


The Bad 


Higher Price Point: While Nextiva does offer highly comprehensive services, it is more expensive than some other VoIP services. If a business only needs a basic VoIP service and none of the extra bells and whistles, another provider will save money. 


Somewhat Complicated Pricing: The price of each Nextiva plan fluctuates depending on the number of users a business has. This can complicate the plan pricing structure. Many services are also available as add-ons with their pricing structure, so businesses interested in Nextiva may want to reach out for a customized quote. 


High-Priced Annual Plans: Nextiva plans are billed monthly or annually. The monthly plan options are significantly more expensive than the annual plans. Signing a contract for 12, 24, or 36 months can help a business save additional money, but it requires a longer-term commitment. 


Nextiva Pricing and Options 


Nextiva offers three packages for their business phone system. Companies that need a basic system can use the lighter plans, whereas those who want sales productivity and ticket management features can opt for a more robust plan. They also run special deals frequently so you can save on their normal pricing below. Click here for the current deal.